This policy explains what Lenders Access collects, why, who we share it with, and what you can ask us to do about it.
This policy is issued by Lenders Access LLC, a California limited liability company with its registered address at 41176 Guava Street, Unit A, Murrieta, CA 92562. "We", "us" and "our" refer to that company.
We are a commercial finance brokerage. Placing a funding request with a lender requires the lender to underwrite it, which means we collect more than a typical website does.
About the business
Legal and trading name, address, industry, time in business, entity type, tax identification number, revenue and other financial details, existing debt obligations, and — for commercial real estate requests — property details.
About the owners and guarantors
Name, home address, email address, telephone number, date of birth, ownership percentage, and Social Security number. Where a personal guarantee or a credit decision is involved, we collect what the lender requires to make it.
Financial records
Business bank statements, and other financial documents you or your broker upload.
Correspondence
Emails to and from us about a deal, and documents attached to them.
Account information
For anyone who logs in: name, email address, role, and a hashed password. We never store a readable copy of your password.
Automatically
Standard server logs, and cookies necessary for keeping you signed in. We do not run analytics or advertising trackers on lendersaccess.com. If you complete a contact form on the site, we receive what you typed into it.
Directly from you; from a broker or Super ISO submitting on your behalf; from documents you provide; and from lenders responding to a submission.
We do not sell personal information, and we do not share it for cross-context behavioural advertising.
Lenders and funding sources. This is the core of what we do. When you apply, we send your application and supporting documents to lenders we believe may fund it. Each lender then handles your information under its own privacy policy, not this one. Some lenders receive submissions through an automated interface; others by email.
Credit reporting. Where you have authorised it, a lender may obtain a consumer or business credit report as part of underwriting. We record that authorisation and who gave it.
Service providers. Companies that operate parts of our systems. They act on our instructions and may not use your information for their own purposes:
| Provider | What it handles |
|---|---|
| Vercel | Application hosting |
| Neon | Database hosting |
| Amazon Web Services (S3) | Document storage |
| Microsoft 365 | |
| Anthropic | AI processing — see below |
| Intuit (QuickBooks Online) | Accounting and invoicing |
Artificial intelligence. We use an AI service (Anthropic) to help read and organise documents and correspondence — for example, extracting figures from a bank statement or matching an incoming email to the right deal. This means the contents of those documents and emails are processed by that provider on our behalf. It is used to assist our staff, not to make funding decisions. No funding outcome is decided automatically — a person reviews every deal.
Professional advisers and authorities. Our accountants and lawyers, and anyone we are legally required to disclose to.
No system is perfectly secure, and we cannot guarantee absolute security.
We keep information for as long as we need it for the purposes described above, and for as long as we are required to keep it to meet legal, tax, and record-keeping obligations. In practice, records relating to a funded transaction are kept for at least seven years after it completes. When we no longer need information, we delete it or strip it of anything that identifies you.
You may ask us to correct information that is wrong, ask what we hold about you, or ask us to delete it — though we may need to keep some records to meet legal obligations or to complete a transaction already in progress.
California residents. Under the California Consumer Privacy Act you have the right to know what personal information we collect, to have it deleted, to correct it, and not to be discriminated against for asking. We do not sell personal information or share it for cross-context behavioural advertising.
To make a request, contact us using the details below. We will verify who you are before acting on it.
Our services are for businesses. We do not knowingly collect information from anyone under 18.
We may update this policy. The date at the top shows when it last changed.
Lenders Access LLC
41176 Guava Street, Unit A
Murrieta, CA 92562
Email: lenders@lendersaccess.com
Telephone: (888) 325-AXIS (2947)
Our partnerships team is available Monday to Friday, 8am–6pm ET.